Customer Experience

Franco Angeli

Experiential marketing. Comportamento del consumatore, customer experience e le 7E del marketing mix esperienziale

O'Reilly Media

Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams

Customer Experience Wheel: 1-Page Plan to Navigating Your CX Transformation Journey (English Edition)

For Dummies

Customer Experience For Dummies                  

APOGEO

Customer experience design. Imparare a mettere i clienti al centro con il design thinking

Pearson

Customer Experience Manual, The: How to design, measure and improve customer experience in your business

AMACOM

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service

Hoepli

Oltre il prodotto. L'eccellenza nella customer experience. Il metodo Mercedes-Benz

WM

Customer Experience 5                            

Writing Matters

Customer Experience 1 (English Edition)